Shipping Information | Rate Sheets, Shipping Options, and Transit Times | Fitness Superstore

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Add your desired item(s) to shopping cart

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Click "Check-Out" in the upper right corner

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Enter your country, state, & Zip, then click "Get Shipping Options"

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A dropdown menu will appear that says "Select Shipping Method"

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Click on the dropdown to select your preferred method

Overview of the Shipping Process

Step 1

Order Has Been Processed

The processing time is indicated on each product page. Transit time is additional. So, the total time to receive your order = processing time + transportation time. We have a "Processing & Transit Time Calculator" available on each product page which can calculate the estimated time to receive your order.

For additional reference on where your items will come from:

French Fitness Equipment: 100% from Benicia, CA warehouse
Brand New Equipment (non French Fitness brand): 15% shop from Benicia, CA while the rest will be coming from other States.
Remanufactured Equipment: 80% are from Benicia, CA. 20% from other states

See shipping options

Processing & Transit Time Calculator

Our new website feature allows you to determine the processing and transit times of each product. You can select the type of delivery service of your choice, input your zip code, and we will automatically calculate an estimated date of arrival. This feature is applicable for US, Canada, and Puerto Rico zip codes only.

Our new website feature

Our new website feature allows you to determine transit times. You can select the type of delivery service of your choice, input your zip code, and we will automatically calculate the transit time. This feature is applicable for US, Canada, and Puerto Rico zip codes only.

Step 2

Order Has Been Shipped

Tracking information will be sent to you via email within 24 hours upon shipping. Here’s what you can expect to receive from us, based on your chosen mode of delivery:

For Curbside delivery - we’ll provide the carrier we used for shipment + the tracking number
For Room of Choice delivery - we’ll provide the carrier, tracking number, and the installer's information
For Parcel deliveries - we’ll provide you with the USPS/FedEx tracking number

Step 3

Delivery

The information below will provide you with the details of what to expect on your delivery, based on your chosen mode of delivery/shipping. This includes what to expect when ordering parcel, curbside, garage, or room of choice delivery. If you have any clarifications about your shipment, feel free to Contact Us.

Packaging & Crating Process

See our Packaging / Crating Process

Fitness Superstore gym equipment is meticulously packaged to ensure that you receive your purchases in top condition. We have found that this is the most effective way to deliver your items in mint condition.

Here’s an overview of what you can expect on your delivery:

Brand New Machines: Machines are disassembled upon delivery. Frame pieces are either blanket wrapped or in cardboard boxes. The equipment is securely attached to the bottom pallet or frame, ensuring stability and product safety.
Remanufactured Machines: Crate with the product securely tied to a wooden frame with the same material used on a treadmill belt.
Parcel Deliveries: (items below 150 lbs, FedEx: within 165” in length and girth, USPS: within 130” in length and girth) Cardboard boxes or blanket wrapped for heavy metal parts.
Plywood is placed over fragile areas like consoles, cardio equipment, and other plastic materials.
Upon sealing, the crates are enclosed with heavy-duty stretch wrap and a strapping machine is used, firmly locking all layers of packaging.

See our Packaging / Crating Process

Freight Shipping Without Assembly

Curbside Delivery

Get your machines delivered to the closest curb accessible by a 24-foot box truck from your location. In the absence of a nearby curb, your items will be dropped off on your driveway or part of your property closest to the street.

What to expect:

Shipping time: 2-14 business days for residents of the lower 48 states and may take longer for other states. You may call or email us to confirm the expected arrival date of your items.
One person will deliver, shipped through a third-party courier.
Machine/s are packed in a crate.
The customer will be responsible for placing their purchases in their preferred areas, as well as unpacking and disposing of the packaging.
Select products will be delivered assembled, while some are disassembled, according to the specific product’s information (which you may find on its product page).

Garage Delivery, No Unpacking, Left in Crate

If you’d like for us to simply deliver your new gym equipment to your garage, this is the service to avail.

What to expect:

Shipping time: 2-14 business days to the lower 48 states in addition to the processing time stated on the item page. Note that it may take longer for other states. You may call or email us to confirm the expected arrival date of your items.
The courier will arrive equipped with a liftgate and a pallet jack, which can only cross gravel and concrete roads.
The customer will be responsible for placing their purchases in their specific preferred areas other than the garage, as well as unpacking and disposing of the packaging.

Parcel Deliveries

Small Parcels

Smaller items that don’t need assembly or can fit in standard parcels will be shipped out either through one of our partner couriers or personally delivered by our in-house vehicle.

Parcels to be shipped within 120 miles of our showroom in Benicia, CA will be delivered by our trucks. Beyond 120 miles, shipping will be through USPS, FedEx, or UPS.

Expect delivery within 1-6 business days for the lower 48 states in addition to the processing time stated on the item page.

You may call or email us to confirm the expected arrival date of your items.

Assembly - Any Room (2 Step Process)

Shipping to be handled by FedEx or Curbside via freight
Customer is responsible for removing debris or barriers going to the room of choice
An assembler will arrive approximately after 7 days to move the item/s to your room of choice and install them

Room of Choice Deliveries

Room of Choice Delivery

Room of Choice Delivery.

Conveniently have your gym equipment delivered and assembled in the room of your choice–whether it’s up four flights of stairs or straight to your garage. This service includes unpacking of purchased items, disposing of packaging, and full assembly of the machine/s in your desired space.

In the checkout page, you will see 4 options under the drop-down Room of Choice Delivery menu. Here’s a guide on how to determine which one is applicable to your order:

Garage Installation

If you’re setting up a garage gym, then this service is perfect for you! We can assemble your equipment right into their new home with our garage installation services.

What to expect:

Shipping time: 5-17 business days to the lower 48 states in addition to the processing time stated on the item page. Note that it may take longer for other states. You may call or email us to confirm the expected arrival date of your items.
If there are barriers such as stairs, soil, grass, or a passageway smaller than 60” wide, then this service will not suffice.
We will take care of unpacking, hauling out the packaging, and installation of your equipment in the designated garage space.

Room of Choice Delivery, Fully Assembled (0-3 Steps)

If there are 3 steps or less from the entrance to the room of choice where the items will be assembled, this option is for you:
The item may arrive fully assembled or to be assembled on-site.
The packaging will be removed and hauled away.

Room of Choice Delivery, Fully Assembled (4+ Steps)

If there are 4 or more steps from the entrance to the room of choice where the items will be assembled, this option is for you:
The item may arrive fully assembled or to be assembled on-site.
The packaging will be removed and hauled away.

Any Room of Choice, Fully Assembled

This option is only applicable to select items. Select this choice if it appears.
Whether it’s a garage delivery, 0-3 steps, or 4+ steps room of choice delivery, this option will suffice, covering the same services of assembly, unpacking, and hauling of packaging materials.

If you are unsure on which option you should select, get in touch with our sales representatives from 6am to 6pm, Pacific Standard Time, at 925-215-292.

What to expect:

Shipping time: 5-17 business days to the lower 48 states in addition to the processing time stated on the item page. Note that it may take longer for other states.
You may call or email to confirm the expected arrival date of your items.
We will need correct details on which area of your home or business it will be set up, including th width of the most narrow door, number of steps, and other details or photos of where the equipment will pass through, from the entrance to your room of choice. All information must be provided in the order comments of our checkout page. Otherwise, we will send you an email requesting for the measurements, photos, or a video. Failure to provide information may lead to delays in shipping.
The items will be shipped through a third-party courier.
Room of choice delivery does not include a demonstration of how to use the product. Our movers are not permitted to test nor plug in the equipment, to protect your warranty validity.

Northern California Shipping

If you are located within 120 to 200 miles of our warehouse located in Benicia, CA, then we (Fitness Superstore) will deliver in our own trucks. And there will be no additional transportation time on top of the lead time. Simply expect a call from us when your items are ready for delivery!

In-store pickup is also available from our warehouse, with no additional charges. Just indicate your preference for pickup upon checkout.

Point of reference for our Northern California shipping and in-store pickup address is:

Fitness Superstore, Inc.
537 Stone Rd, Suite F
Benicia, CA 94510

International Shipping

Fitness Superstore extends door-to-ocean-port shipping services globally!

We deliver to destinations worldwide within the parameters permitted by the USA, spanning Africa, Asia, Europe, Australia, South America, North America, and all points in between.

What to expect:

Terms and conditions apply for customers outside of the US and Canada
Shipping costs for all countries will reflect on our website upon online checkout
International buyers (excluding Canada and smaller items) are responsible for GST/VAT and customs or brokerage fees. Canada shipments will be charged broker fees and GST/VAT upon checkout
Smaller items (under 150 lbs) are shipped via Fedex International Ground, door to door and are subject to customs fees and VAT, which will be included upon checkout.
Equipment that weighs 150 lbs or more ship via ocean freight
Our website provides a quotation for CIF terms to the largest port in the country of destination.
Should you prefer DDP or EXW terms, please contact us to receive a custom quotation.
We can ship to most ports in your country. However, any ports other than the largest, will require a quote, which you can email, chat, or call our team for.

See international shipping page

See international shipping page

Here are the differences among CIF, DDP, and EXW terms:

CIF contract – The price of the equipment does not cover customs duties and taxes. The customer is required to arrange and pay for transportation to the destination port. The buyer assumes risk once the delivery is available at the destination port.
DDP contract – Customs duties and taxes are factored into the equipment's total price. The seller is accountable for arranging and paying for transportation until they reach the destination, and they bear responsibility until the product is delivered to the agreed-upon location.
EXW contract – The customer is responsible for picking up the item/s from our warehouse, coordinating with couriers, and all customs duties, taxes, port charges, and other fees that may be incurred to reach the point of destination.

See international shipping page

	CIF	DDP	EXW
Transfer of Risk	On Board Vessel	At Named Place	At Buyer’s Disposal
Packaging Fees	Seller	Seller	Seller
Loading Charges	Seller	Seller	Buyer
Inland USA Transit to Port	Seller	Seller	Buyer
Export Duties & Taxes	Seller	Seller	Buyer
Origin Port/Terminal Charges	Seller	Seller	Buyer
Loading on Carriage	Seller	Seller	Buyer
Carriage Charges	Seller	Seller	Buyer
Insurance	Seller	Seller	Buyer
Destination Port/ Terminal Charges	Buyer	Seller	Buyer
Delivery to Destination	Buyer	Seller	Buyer
Import Duties & Taxes	Buyer	Seller	Buyer

Additional Information

What will happen if there's damage on your delivered equipment?

Shipping damage is very rare for us. However, sometimes accidents happen especially in dealing with third-party couriers. Here’s what you can do in these instances:

If a product arrives with minor to moderate damage:

Missing/damaged parts or small dents fall under this category
Sign the delivery receipt, form, or proof of delivery and indicate the words “shipping damage” next to your signature.
You may or may not accept the machine. For missing parts, we would recommend accepting the machine and we will send you the replacement parts along with an installer to fix the damaged part. If the customer does not feel comfortable with this arrangement, you have the option to reject the delivery and contact us to discuss the next steps.

If a product arrives with major damage:

Major Damage would be considered something that is not isolated in one area, and usually only happens in rare cases.
Option to Accept or Reject Delivery? You have either option available. We would recommend accepting the machine and we will send you the replacement parts along with an installer to fix the damaged part. This will be the quickest way. If the customer does not feel comfortable with this arrangement, you have the option to reject the delivery and contact us to discuss the next steps.

Shipping Terms & Conditions

The delivery costs reflected on our website assume that the customer has provided us with accurate shipping and warranty information. Additional charges will incur when:

A customer cancels the delivery when the item has already been loaded into the truck or courier.
A customer is late for the agreed delivery appointment.
A customer does not respond to the shipper within 5 business days of contact attempt. This will accumulate to storage fees.
A “Room of Choice Delivery” customer provides inaccurate house measurements or insufficient information regarding their home or space, which will lead to a failed delivery.

Visit this page for the complete terms and conditions.

Need More Information?

As the experts in gym equipment, we’re here to provide professional consultation on product selection, competitive pricing, freight and delivery options, and answer any other questions you may have.

SHIPPING

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Overview of the Shipping Process

Step 1

Order Has Been Processed

Processing & Transit Time Calculator

Our new website feature

Step 2

Order Has Been Shipped

Step 3

Delivery

Packaging & Crating Process

Packaging & Crating Process