My order has not arrived.

Click the "Order Tracking" link at the bottom of our site to check your order status. Then Click 'View or Change Order'. If tracking numbers are displayed, click "Track your Package" and follow the steps to obtain live tracking. If the order tracking shows the item has been idle for more than a couple days, has arrived at the local terminal, or shows as delivered, feel free to call the Phone Number at the Local Terminal to see what is going on. You may Email Us or call us at (925) 215-2927 for an update anytime as well. Keep in mind that our fitness equipment generally leaves our warehouse in 1-2 weeks, and shipping transit time can be anywhere from 2 business days to 3 weeks - depending on the type(s) exercise equipment ordered, the delivery service, and your shipping region.