Home International Sales

How to Calculate Your Shipping Fee

The international sales information pertains to customers located beyond the borders of the USA, Canada, and the US Territories (Puerto Rico, Guam, & USVI).
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Shipping Information, Taxes, and Other Fees

Yes, VAT/GST will be charged on the total of the item cost plus shipping for all international destinations, including Canada and Mexico. This will be automatically computed on your checkout page.

Shipping costs for all countries will reflect on our website upon online checkout.

We can ship to most ports in your country. Fees may differ for ports other than the largest. You may request for a quotation through email, chat, or call.

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International buyers are responsible for transportation from the ocean port to the final destination.

Smaller items are shipped via Fedex International Ground, door to door. Items to be shipped via Fedex are subject to customs fees and VAT, which will be included upon checkout. All small parcels are shipped following DDP terms.

Smaller items are shipped via Fedex International Ground, door to door. Items to be shipped via Fedex are subject to customs fees and VAT, which will be included upon checkout. All small parcels are shipped following DDP terms.

Container prices are automatically calculated based on the port of destination and the number of crates or containers. For reference on the pricing, click here.

See references on pricing

Our website provides a quotation for CIF terms to the largest port in the country of destination.

Should you prefer DDP or EXW terms, please contact us to receive a custom quotation.

Contact us

CIF contract - The price covers transportation to the largest port in your country, and all fees associated with getting it to the largest port in your country. However, all fees after the arrival to the destination port are the customer’s responsibility. The customer is responsible for: (1) customs duties and taxes, (2) arranging and paying for transportation from the port to the final destination, and (3) destination port fees.

DDP contract - Customs duties and taxes are factored into the equipment's total price. The seller is accountable for arranging and paying for transportation until they reach the destination, and they bear responsibility until the product is delivered to the agreed-upon location.

EXW contract - The customer is responsible for picking up the item/s from our warehouse, coordinating with couriers, and all customs duties, taxes, port charges, and other fees that may be incurred to reach the point of destination.

Terms Comparison Table


EXW
The customer is responsible for picking up the item/s from our warehouse, coordinating with couriers, and all customs duties, taxes, port charges, and other fees that may be incurred to reach the point of destination.
CIF
Customs duties and taxes are factored into the equipment's total price. The seller is accountable for arranging and paying for transportation until they reach the destination, and they bear responsibility until the product is delivered to the agreed-upon location.
DDP
The price covers transportation to the largest port in your country, and all fees associated with getting it to the largest port in your country. However, all fees after the arrival to the destination port are the customer’s responsibility. The customer is responsible for: (1) customs duties and taxes, (2) arranging and paying for transportation from the port to the final destination, and (3) destination port fees.
Transfer of Risk
At Buyer’s Disposal
On Board Vessel
At Named Place
Packaging Fees
Seller
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Loading Charges
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Inland USA Transit to Port
Buyer
Seller
Seller
Export Duties & Taxes
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Seller
Seller
Origin Port/Terminal Charges
Buyer
Seller
Seller
Loading on Carriage
Buyer
Seller
Seller
Carriage Charges
Buyer
Seller
Seller
Insurance
Buyer
Seller
Seller
Destination Port / Terminal Charges
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Buyer
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Delivery to Destination
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Buyer
Seller
Import Duties & Taxes
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Buyer
Seller

Payments

We accept payments via wire transfer, check, credit card, PayPal, Amazon Pay, and Google Pay for buyers located in international countries. You can conveniently complete the transaction online through our shopping cart and choose your preferred payment method.

Please note that all prices are listed in United States dollars.
View our payment methods here

International Warranties

Warranties for international purchases are for parts only. Labor is not included.
Technicians will be available through phone, chat, or email to walk you through troubleshooting the issue or installing parts that need to be replaced.
Fitness Superstore will cover all shipping charges related to warrantied parts.
All remanufactured items will include a 1 year parts warranty, along with the option of purchasing an extended parts warranty of 2, 3, 4, or 5 years. You may select your preferred option in the “Parts & Labor Warranty” drop down to view the pricing.
French Fitness products, which are all sold brand new, include a 3 year parts warranty. Labor is not included.
Other brand new products will include the manufacturer’s warranty, which may or may not be valid for items shipped outside the USA.

Voltage Conversions

  • Many of our fitness equipment models are cordless (self-powered). Plug-in products offer a voltage upgrade option on our product page.
  • The pricing listed for equipment includes the standard 115-120V setup, suitable for North/South America and select countries. Note that most countries in Africa/Asia/Europe require 220-240V. For an additional fee, we can provide or install a transformer that converts your standard 220-240 voltage to the equipment’s required 115-120V setup.
  • For treadmills, many of our models offer ample internal space to accommodate an internal transformer, which remains hidden within the unit. This setup is referred to as an "Internal Transformer." On the other hand, most ellipticals, bikes, and steppers are compatible with an external transformer. In this scenario, the machine connects to the transformer, which is typically positioned near the machine or against the wall, with the transformer then plugged into the wall outlet.

Packaging

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Ensuring Safe Delivery

Equipment over 70 lbs will be packaged in a crate and shipped via ocean freight. All of our crates are built with wooden frames to protect each item during transit.
Watch our crating process video here
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Custom Packaging Solutions

Upon request, we can reconfigure your order's packaging to maximize container capacity or make it more compact for easier transport. Orders of around 5-8 machines, or more, will be packaged into containers to optimize cost-effective shipping.
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Lightweight Orders

Orders weighing 70 lbs or less will be shipped via parcel delivery, following DDP terms. Our website automatically calculates all door-to-door fees including taxes and customs charges upon checkout.

Customer Support

For any other clarifications, feel free to reach us through any of our communication lines. We are available by phone, email, and chat, or you can fill out the contact form!

Contact us
Contacts Contact information
Email
sales@fitnesssuperstore.com
Phone
+1-925-215-2927
+1-844-348-7253
Whatsapp
+1-925-215-2927
Phone Hours (PST)
Mon-Fri 7:00 am to 6:00 pm
Sat 7:30 am to 5:00 pm
Sun 12:00 pm to 5:00 pm

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