About Customer Reviews

Customer Trust & Reliability FAQs

Is Fitness Superstore legit?

Yes, Fitness Superstore is a legitimate, trustworthy, reliable company. With consistent 5-star reviews and positive feedback from thousands of satisfied customers, it has built a strong reputation for quality products, excellent service, and dependable support in the fitness equipment industry.

Yes, Fitness Superstore can be trusted for fitness equipment purchases. In the last 14 years, the company has earned a strong reputation for offering high-quality products and excellent customer service, backed by thousands of positive reviews across various platforms.

Fitness Superstore consistently delivers products as promised. With reliable delivery services and a strong commitment to customer satisfaction, customers can expect timely and efficient shipping, whether it's curbside delivery or room-of-choice service.

Fitness Superstore is dedicated to resolving issues quickly and efficiently. They respond to customer concerns within 24 hours during business hours and make it easy to claim warranties, ensuring that problems are handled promptly and customers are satisfied.

Yes, customers highly recommend Fitness Superstore. With thousands of positive reviews on platforms like ShopperApproved, Google, Yelp, and Bing, the brand enjoys a strong reputation for excellent service and high-quality fitness equipment.

I've purchased several items from the Fitness Superstore and have been extremely pleased with their products and customer service. The products are shipped timely and the staff is quick to follow up to ensure I am 100% pleased with my orders. I have been especially impressed with the French Fitness FSR90 and have added several additional accessories. The home gym is high quality and well constructed to last. I've been using it for over a year and all components are functioning just like the day it arrived. It provides a variety of exercises that can target all muscle groups and ultimately providing a great home workout! Brian Ochipinti Verified buyer
I highly recommend Fitness Superstore based on my purchase of a remanufactured Arc Trainer. Admittedly, I was very nervous about buying a such a heavy used piece of commercial-grade exercise equipment knowing how difficult it would be to return the item. Thankfully Gino walked me through the remanufacturing process. The entire team was great in providing updates on the status of the remanufacturing and helping to coordinate the shipping and installation. The machine arrived looking fantastic despite its 10 year age. The remanufacturing is worth the extra $$ versus buying from Facebook or Craigslist. I would not hesitate to buy from Fitness Superstore again! Nordic Willy Verified buyer
I would like to thank the entire team at Fitness Superstore for helping me make my full home gym a reality. The team was so responsive to all my communications and they worked diligently to find the best solutions for what I was looking for, down to the smallest details of offering equipment in matching colors and helping to find specific machines to fit the dimensions of my basement. I highly recommend Fitness Superstore for any gym needs! Zack Charest Verified buyer

Fitness Superstore Reviews

503 REVIEWS
Average:5.0
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The folks at Fitness Superstore were so easy to work with. Knowledgeable. Efficient. Responsive. Friendly. I was ordering this equipment to be shipped across the entire country. They were on top of it the entire way. Really impressed with their customer service. Delivery and installation was flawless. Machine was in perfect working order. Could not be more pleased. Jeremy Foley Jun 04, 2025
The service rep was awesome! Walked us through everything and made sure we were satisfied. The install crew were very friendly. I minor problem was the installed one of the rigs to close to the wall. We can place a barbell there put can't put any plates on it because it's too close. Other than that the quality is great! Tiondra King Jun 02, 2025
Great service Sally Hp May 31, 2025
Super grateful. I really appreciate the level of service . Carlos Cardenas May 30, 2025
The staff were very helpful and professional. They answered all my questions and addressed my issues quickly and professionally. Big thanks to Carlos for helping me with the issue of disposal of my old equipment. I highly recommend Fitness Superstore. Donovan Daley May 26, 2025
They kept me updated every step of the way. I received tracking numbers and an estimated delivery date, which turned out to be the exact date we got the item. Goldie Russell May 19, 2025
Great customer service! Tommy Warren May 15, 2025
Outstanding Customer Support! I had an excellent experience with FitnessSuperstore.com. Their customer support team is quick to respond, incredibly knowledgeable, and genuinely cared about making sure I got exactly what I needed. It's rare these days to find a company that stands behind their products and treats customers so well. I'll definitely be ordering from them again! Henry Quinones May 12, 2025
all around great service. Michelle Skerce Apr 28, 2025
Product arrived when stated. Great pricing when compared to other companies I've looked at. Quenton King Apr 28, 2025
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