Methods of Payment Accepted

There are three possible scenarios for this to happen:

• Data input error:

1. Make sure that the billing address matches your actual billing statement’s address, and your CVV is correct.
2. Ensure that the phone number and email address are entered correctly in the appropriate fields. “Evening Phone” should be left blank if you are providing only one phone number.
3. Make sure that the shipping address entered is a valid address.

• Credit card error: If everything is entered correctly, there may be an issue with your credit card.

1. Most credit card issuers impose a daily spending limit or a spending limit per transaction. You may simply call your credit card company to request for a temporary limit increase in order for your transaction to push through. Otherwise, you may need to try a different card or payment method.
2. Our merchant card provider uses an automatic filter to decline potentially fraudulent transactions. Feel free to call us at 925-215-2927 to review and complete your purchase.

• Browser-related issue:

1. It could be a technical problem on our end. Get in touch with us at 925-215-2927 so we can assist you better. Our sales representatives are on the line daily from 6 AM to 6 PM Pacific Standard Time. They can process payments by phone or send secure credit card forms for online checkout.

We can complete your payment by phone or send you a pre-filled payment form.

Feel free to call us at 925-215-2927. We are available 7 days a week, 6 AM to 6 PM.

Get in touch with us at 925-215-2927 so we can use your preferred payment methods either by phone or through a secure payment form.

Deliveries of small parcels facilitated through FedEx and UPS do not need to contact you to schedule a delivery, however freight carriers and moving companies used to ship large equipment will need to set a delivery date and time with you. This is likewise an extra measure Fitness Superstore takes to protect our customers from fraud or suspicious transactions.

Customer privacy is extremely important to us. Rest assured that your phone number and other personal information will only be used for the transaction it is associated with. For more information, you may refer to our Privacy Policy.

This means that we have received your order and we are working on packaging it. Until the items are shipped out, the status will reflect “Processing”. Should you need to know the specific status of your order, feel free to call us at 925-215-2927 or reach us via email.

Please call us at 925-215-2927 or Email Us as soon as you recognize the error.

We will promptly look into the issue.

Please call us at 925-215-2927 or Email Us as soon as possible. We can only cancel your order prior to shipment. Otherwise, please refer to our Return Policy for more information.

Get in touch with us at 925-215-2927 anytime from 6 AM to 6 PM Pacific Standard Time. You may also email us at sales.cs@fitnesssuperstore.com.