These are things that require just a wrench and adjusting a nut to calibrate, and / or adjusting tension knobs to fix or adjust. Directions will be provided to the user to make these adjustments, and we can ship a tool to do the adjustment, or the cleaning material, if requested.

• Adjusting leveling feet
• Adjusting tension of treadmill belts
• Adjusting tensions of cables on strength equipment
• Calibrating the equipment
• Lubrication of equipment including walking belts
• Cleaning of displays, grips and also removal of debris from ramps, wheels, and other moving parts to prevent buildup and issues

For all Woodway Treadmills, we ship used belts, unless the option of a new belt is selected when purchasing. They are guaranteed to be 100% functional. They are guaranteed to work like new under the warranty. If the belt malfunctions, we will replace the appropriate part on the belt (Not the entire). They will be replaced with used belt parts. The used belt parts will make the treadmill work like new again, but they will not be brand new. Note that this only applies to all Woodways, and belts are fully covered on other treadmills.

Any mechanical, software and cosmetic issues that are a direct result of improper use, physical damage, or the user engaging in an activity which the operational manual specifically warns against doing or caused by the user disassembling/reassembling the machine.

Cosmetic defects including but not limited to scratches, broken plastic, peeling stickers/logos/overlays, discoloration, etc., unless defective on arrival. If cosmetics defects are present, they must be reported within 1 week of receipt of the machine.

This type of damage will likely occur if the machine is left in an outdoor setting. Leaving the machine exposed to outdoor elements causes the machine to wear and deteriorate significantly quicker than indoors. Garage settings are covered by the warranty.

If the product or major parts to the machine, are reported as stolen/missing the warranty is void.

The residential warranty will become void if the machine is used in a commercial setting.

Under the warranty that we will send parts out. Failure to return any unused / defective / old parts with the return shipping label provided, will void the warranty.

The warranty will void if the customer fails to show for a scheduled service call with the technician, until they pay the technician directly. The technician will charge if they are dispatched. If the customer is not home and doesn’t communicate it they are responsible for the trip charge. Warranty labor service is only valid in the United States/Canada.

Please acknowledge Section 4 of Terms & Conditions for Additional Warranty Costs, as stated below:

Additional Warranty Costs

4.1. The following actions and situations based on certain later conduct of a consumer may incur additional warranty costs:

4.1.1. Making an appointment for a service call and waiting until the service provider is in transit to cancel, or not canceling at all;

4.1.2. Mislocating parts sent, or any situation that requires the service provider to incur additional time and/or trip;

4.1.3. Not being on site or not being able to allow the service provider to work on the equipment when the provider shows up for an appointment, causing the service provider to accumulate idle time;

4.1.4. Providing inaccurate address info, causing the reshipment of parts; and/or

4.2. If you cause additional warranty costs due to your later behaviors described above, we reserve the right to assess the additional costs incurred, and you agree to be responsible for such costs.