How do I email fitness superstore?
You can email Fitness Superstore at sales.cs@fitnesssuperstore.com for any inquiries or support. Our customer service team responds within 24 hours during business hours and is happy to assist with product questions, orders, returns, or service issues.
How do I create a Fitness Superstore account?
To create an account, go to fitnesssuperstore.com, click "Log in," enter your email, and follow the prompts. You can also sign in with Shop, which automatically activates your customer account for a quicker checkout and order tracking experience.
How can I place an order at Fitness Superstore?
Visit fitnesssuperstore.com, browse products by brand or category, and add your chosen items to the cart. Follow the checkout steps to complete your order. For bulk or government orders, email sales.cs@fitnesssuperstore.com for assistance.
How can I pay for my order?
Fitness Superstore accepts major credit or debit cards, PayPal, Venmo, Apple Pay, Google Pay, bank transfers, checks, and purchase orders (for government agencies). Financing options are also available via Affirm, AfterPay, Paytomorrow, Geneva Capital, and PayPal Credit.
When will payment be taken?
Payment is typically processed at checkout for credit/debit cards and digital wallets. For bank transfers, checks, cash, or purchase orders, please get in touch with us at 925-215-2927 or sales.cs@fitnesssuperstore.com for detailed payment instructions.
Do you offer any finance or deferred payment options?
Yes, we offer financing through Geneva Capital (for businesses), as well as consumer-friendly options like PayPal, AfterPay, Affirm, and Paytomorrow. These partners allow for flexible payment terms so you can get the equipment you need without paying the full amount upfront.
Do I need an account to order from your website?
Yes, creating an account is part of the ordering process. Once you enter your email at checkout, your account is automatically activated. This gives you access to order tracking, order history, and faster checkouts in future purchases.
Which countries do you deliver to?
Fitness Superstore ships to destinations worldwide within the parameters permitted by the USA, including to Africa, Asia, Europe, Australia, South America, and North America. We comply with all U.S. export regulations and offer international freight options to suit your location and delivery needs.
How can I track my order?
Once your order ships, you'll receive an email with tracking info within 24 hours. For curbside delivery, we’ll provide the carrier and tracking number. For room-of-choice delivery, you'll also receive installer details. Parcel shipments include USPS, FedEx, or UPS tracking.
Can I choose a specific delivery date when I place my order?
Yes, you may request for a specific delivery date by indicating it in the “order comments” during checkout. We can prep your order and hold it until your preferred date. For earlier delivery, contact us via email, chat, or phone to check availability.
What's the delivery time of my order?
Orders are delivered Monday to Friday, typically between 8 AM and 5 PM. If shipping by freight, the carrier will call to schedule delivery once the item reaches your local terminal. Most freight carriers require a 4-hour delivery window.
Who will deliver my purchases?
If you're within 120–200 miles of our Benicia, CA warehouse, we’ll deliver using our own trucks. For other U.S. and international areas, we use trusted third-party carriers. Parcel-sized items are shipped via USPS, FedEx, or UPS, with tracking information sent within 24 hours.
My order status states my order has been despatched but I haven't received it. What do I do?
If your order shows as dispatched but hasn’t arrived, please contact us at 925-215-2927 or email sales.cs@fitnesssuperstore.com. We’ll promptly assist you in tracking your shipment and resolving any issues to ensure timely delivery.