Common Credit Card Error / Decline Codes
10626: Call Fitness Superstore to Place Order
15004: Check CVV / Expiration Date
15005: Call your bank, declined by them

Q: I am having problems placing an order on your website. The order was declined. 
A1: This could be a variety of issues. First thing to do is make sure everything is entered correctly
A2: Make sure the billing address matches the address on your billing statement, and the CVV Code is entered and correct.
A3: Your phone number and email address are entered, and appear in the appropriate fields. Make sure 'Evening Phone' is blank if proving 1 phone number. Sometimes autofill will place your email address in the 'Evening Phone' field under Shipping Information.
A4: Make sure the shipping address is entered and is a valid address. Until the Shipping State and Shipping Zip Code is filled out, shipping options will not display.

B1: If everything is entered correctly it may be a problem with your credit card. Here are the most common issues:
B2: Most credit card issuers have a daily spending limit, and a spending limit per transaction. If you suspect this, you can usually get a temporary limit increase by calling your credit card company. Otherwise, you may need to try a different card.
B3: Suspicious Transaction. Our merchant card provider uses an automatic filter to decline potentially fraudulent transactions. Feel free to call us to review and complete your purchase at 925-215-2927
B4: The problem could also be a browser related issue, or a problem on our end. Feel free to call us to complete your purchase at 925-215-2927

Q: Why is entering my phone number required at checkout? Most companies do not require this info.
A1: While Fedex or UPS do not need to contact you to schedule a delivery, the Freight Carriers and Moving Companies we use will need to contact you first to setup a delivery time.
A2: It is an extra measure of fraud protection for suspicious transactions
A3: Customer Privacy is extremely important to us, and the phone number will only be used for the transaction it is associated with. Read our Privacy Policy for more infomation.

Q: I ordered an item, completed checkout, selected paypal as payment, but did not complete payment, or receive a paypal receipt. Did I pay? How do I complete payment or cancel my order?
A: Click Order Status on the footer of our website to login, and view your order history. Click 'View or Change Order'. On this page, you will see your order details. If payment was not completed the Order Status will say 'Awaiting Payment'. To complete payment, you can either change your method of payment and pay by credit card, pay by paypal, or email us if you wanted to cancel your order.

Q: I want to pay by credit card but do not feel comfortable entering the information online, can you take payment by phone?
A: We do take payment by phone. You can call us 7 days a week at 925-215-2927.

Q: The 'order total' is not correct, what can I do?
A: Feel free to call us 7 days a week at 925-215-2927 regarding the discrepancy, as we will address it as soon as possible. You can also place the order and under order comments mention the discrepancy. We will not charge you until it is resolved, and if it isn't resolved we can give you the option of a refund.